I know we have all had times when we needed customer service, etc and found ourselves connected with a person whose “English” was a bit suspect, even though they said their name was “Tommy” or “Cathy“!  When I get such a person I have taken to asking, “And were are you located?”  The reply is, more often than not, somewhere in India … usually Hyderabad!

Having been to India on a number of occasions, and to Hyderabad a couple of times, I have an idea of who I am talking to, and where they work.  While most of these call centers are in office buildings with multiple phone lines I still see a lot of these places as well.  Just so you know … !